FREQUENTLY ASKED QUESTIONS

 

What does O - S mean?

O-S or O/S stands for One Size Fits All - Small.

O-Q or O/Q stands for One Size Fits All - Queen

 

How much is shipping?

Shipping charges are:           Under $50 = $3.50,     Over $50 = Free

 

How do I know your site is safe to use?

The Sensual Chamber’s computer experts make every possible effort to protect your credit card information and personal data by following some of the strictest security standards in the industry to prevent hacking. You can read more about our efforts on the Privacy Policy page.

 

Will you sell my personal information?

The Sensual Chamber will never sell your personal information. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction. You can learn more by reading our Privacy Policy page.

 

What type of emails can I get from The Sensual Chamber?

You’ll receive all of our emails so you’ll never miss out on the latest products, hottest deals and on-going promotions. You can opt out of email promotions completely by clicking the Opt Out option. Note that even if you opt out of promotional emails, you will still get emails about your order, including order updates & confirmations, online shipping confirmations and customer service inquiries.

 

How do I ensure that I get The Sensual Chamber e-mails in my personal inbox?

To make sure you continue to receive The Sensual Chamber e-mails in your personal in box (not bulk or junk folders), please take a moment to add 4play@thesensualchamber.com to your e-mail address book.

 

How do back ordered items work?

Our system will not keep back orders. Any items that are not available will be removed from your order. The order will be billed accordingly.

 

Does The Sensual Chamber have a store I can visit?

No. We are an e-commerce business only. All items are shipped directly from our warehouse. We are not open to the public.

 

Can I place my order over the phone?

All orders must be placed online. We cannot place an order over the phone.

 

How can I place an order?

Once you've found the product you want to purchase, click the add to cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your payment option. Once the order has been placed, you will receive a confirmation via email.

 

I want to cancel my order but it has already been processed

Unfortunately, we are unable to cancel your order once it has been processed at our warehouse. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order.

 

How can I contact you?

You can reach us via chat on the website. or

via email; 4play@thesensualchamber.com

Mon-Fri 9am - 5pm U.S. CST (excluding holidays).