Returns Policy

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our staff and customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators & Dildos
  • Douche/Enema Kits
  • Anal Plugs, Anal Toys & Anal Beads
  • Cock Rings, Cock Sleeves & Cock Devices
  • Ropes & Gags
  • Lingerie, Costumes & Robes
  • Lubes, massage oils, condoms, and body paints are also not returnable.


If an item is found to be defective within 30 days of purchase, we will replace it with the same item, if available or a full refund will be issued to the customerPlease use this link: 

Sensual Returns 

to be issued a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.


Customers are responsible for the cost of shipping the item back to us. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.