SHIPPING INFORMATION

Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible. We offer multiple courier options including FedEx, USPS, and UPS.

HOLIDAY'S & SHIPPING

We work around the clock to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! That being said, our couriers need a rest sometimes, and delivery may be delayed on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr’s Birthday
  • Washington’s Birthday (President’s Day)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • Christmas Day

DELIVERY OPTIONS AND PRICES FOR USA

Standard Shipping (Contiguous US Only) FREE for orders over $50

Express Shipping (Not Available)

 

RETURNS, REFUNDS, and REPLACEMENTS

100% Satisfaction Guarantee - Updated May 2020

If within 60 days, you're not completely happy with the product you ordered OR it has a defect, we will either give you your money back, or replace the item, depending on the case.

Just use our Chat Feature and mention our 100% Satisfaction Guarantee to The Chambermaid and she will give you various options to make sure you are satisfied.  If The Chambermaid is unavailable, please email us at 4play@thesensualchamber.com.

Below you can find a summary of our returns policies.

Manufacturer Defectives*

  • In the event that you receive a defective item out of the box or the product was definitely not as advertised, please email 4play@thesensualchamber.com and include your order # and defect description.
  • Once we establish a defective / misrepresented product (often through a digital photo), we will either offer you a The Sensual Chamber gift card for the full value of your item to be used towards any future purchase after the defective item is returned to us.

*The manufacturer’s warranty may offer a more extensive product warranty and are included with many products. We advise that you register your product with your manufacturer and always check their policies as well.

Returned to Sender

  • These orders never made it to their destinations because the address was incorrect or the package did not fit the receptacle, we will refund your money.
  • It is your responsibility to provide us with the correct shipping address.

Wrong Item

  • If you receive the wrong order or an incorrect item, please email 4play@thesensualchamber.com with your order # and explain your issue.
  • We will reship the correct items after the incorrect item is returned to us.  We will issue you a store credit for the value of the returned item shipping fee. 
  • It’s important this issue is reported within 48 hours of delivery, and the incorrect item is unopened.

Lost/Stolen Items

  • We are not responsible for orders once they have left our warehouse, especially if an item was lost in delivery or stolen from the recipient’s doorstep. However, we understand that these situations are frustrating, and we want to make sure you are happy.
  • If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing the claim with them.
  • We also encourage you to email us and report the issue to see if there is anything we can do to help.

How To Return An Item

For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:

1. Click Here to Print and Fill Out The Returns Request Form. The request form allows us to process your return faster and more efficiently regardless of how you choose to return the item.

2. For the fastest possible service, Contact our Customer Service Department directly about returning the item By Email or by phone at 1-800-765-2326.

OR

Click here to return the item Online. Just follow the easy directions on your screen. Our trained specialists will contact you within 8 hours to complete the process and answer any questions you might have.

3. After determining a course of action with a customer service agent, pack up the item and The Returns Request Form. Mail everything to:

Customer Service
P.O. Box 450
Aroma Park, IL  60910

Please allow up to 3 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update by Contacting our Customer Service Department.